Question 1

Will the cost in the estimate be the final cost?

Accepted Answer

Our estimate is based on the information you provide in the Moving List and/or during the in person estimate. Any changes to the amount of goods we move may impact your final cost.

Question 2

Do I have to pay a fuel surcharge?

Accepted Answer

For moves within a radius of 80 km of Huntsville (our base location), there is no fuel surcharge.  For moves outside that radius, the surcharge is $1.50 cents per km for each km outside the radius). The exact fuel surcharge, if applicable, will be indicated on your cost estimate.

Question 3

What happens if something gets damaged during the move?

Accepted Answer

Please notify us immediately if something appears to have been damaged by our movers. A team member of Muskoka Hawk will schedule a visit to inspect the item personally, and will arrange for professional repair, replacement or compensation at our cost for minor damages. Major damages are fully insured.

Question 4

Do you provide storage?

Accepted Answer

We do provide short-term storage at our warehouse. The units are 8” x 10” insulated seacan containers.

Question 5

Do you provide packing services?

Accepted Answer

Although it's not our core business, we can provide experienced workers to help you pack.  Please discuss your needs with us.

Question 6

Do you do out-of-province moves?

Accepted Answer

We do not do moves outside of Ontario.

Question 7

Do you remove garbage?

Accepted Answer

Yes, we can dispose of garbage or scrap items at the same hourly rate plus dump fee.

Question 8

What happens if our key disbursal / home access is delayed?

Accepted Answer

Our movers can remain on standby if there are minor delays, however wait charges will apply for delays longer than 1 hour, at the applicable hourly rate.

Question 9

Do you work on weekends and holidays?

Accepted Answer

We are available Monday to Saturday. We do not book moves on Sundays and statutory holidays.

Question 10

What happens if all my stuff doesn't fit in the truck?

Accepted Answer

Our movers will notify head office if it looks like your items will not fit in the vehicle as planned.  Every circumstance is different, therefore a Muskoka Hawk representative will contact you directly to discuss options.

Question 11

Can I leave clothes on hangers and in drawers?

Accepted Answer

Clothes and other items cannot be left in dresser drawers -- they must be packed in boxes, bins,  bags, etc. Clothes can be kept on hangers but need to be packed in wardrobe boxes (we can provide them, at an extra charge). One wardrobe box fits 10 - 12 hanger items.

Question 12

Will movers use floor protection?

Accepted Answer

Yes, our movers will bring protective floor runners and/or indoor shoes.

Question 13

What happens if the movers show up and I'm not ready yet?

Accepted Answer

It is very important that your items be fully packed (no small loose items) and ready to load at the specified time, otherwise our movers reserve the right to cancel and/or reschedule your move.

Question 14

Is it OK to tip the movers?

Accepted Answer

Tips are accepted and always greatly appreciated. Any tips received are shared equally among the movers on that job.

Question 15

Are there household items that you do not move?

Accepted Answer

Muskoka Hawk is unable to move the following items, either for insurance reasons (hazard risk)  or because we are unable to guarantee proper protection of the item:

- Propane tanks, fuel tanks, and jerry cans (must be empty)
- Paint cans, spray paint
- Fireworks
- Firearms, ammunition
- Hazardous materials (e.g., solvents, pesticides, motor oils)
- Pets or livestock of any kind (including fish)
- Motorized equipment with fuel inside the tank (must be empty)

Frequently Asked Questions

01Will the cost in the estimate be the final cost?

02Do I have to pay a fuel surcharge?

03What happens if something gets damaged during the move?

04Do you provide storage?

05Do you provide packing services?

06Do you do out-of-province moves?

07Do you remove garbage?

08What happens if our key disbursal / home access is delayed?

09Do you work on weekends and holidays?

10What happens if all my stuff doesn't fit in the truck?

11Can I leave clothes on hangers and in drawers?

12Will movers use floor protection?

13What happens if the movers show up and I'm not ready yet?

14Is it OK to tip the movers?

15Are there household items that you do not move?